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「SI101」服務流程創新
First Section
01_運用同理心地圖同理顧客需求與痛點 (11:37)
02_使用者使用旅程描繪 (6:13)
03_運用腦力激盪發想創意 (10:40)
04_635腦力激盪法 (4:56)
05_服務藍圖描繪 (10:11)
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05_服務藍圖描繪
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